How AI Agents + RAG Are Revolutionizing Customer Support and Operations — What Business Leaders Need to Know
Short summary: There’s a clear, fast-moving trend: businesses are combining AI agents (task-oriented, autonomous bots) with retrieval-augmented generation (RAG) and vector databases to turn internal data into instant, accurate answers and automated workflows. Instead of asking a general LLM to “guess” from its training, RAG lets an AI pull from company documents, CRM records, manuals, […]
