Generative AI Agents are Changing Enterprise Automation — What Business Leaders Need to Know
Generative AI agents — autonomous, multimodal models that can read, plan, and act across apps — are moving from labs into business teams. Over the past year, more organizations have started piloting agents for customer service, sales outreach, IT ticket triage, and automated reporting. These agents combine large language models (LLMs) with retrieval-augmented generation (RAG), […]