AI agents move from experiment to everyday tool — what sales and ops leaders should do next
Quick summary AI agents — software that can act autonomously on your behalf (think: summarize meetings, draft outreach, update CRM, or generate reports) — moved from niche demos to practical, production-ready tools in 2023–24. Major vendors embedded “copilot” features into CRM, productivity suites, and BI tools. At the same time, improvements in retrieval-augmented generation (RAG) […]
